Customer Reviews |
| 221 Reviews Total | |
- 5.0 Product met expectations
- 4.0 Availability of product you wanted
- 5.0 Overall satisfaction
- 5.0 Order tracking
- 5.0 Would shop here again
- 4.0 On-time delivery - Product arrived when expected
- 4.0
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by don, Thursday, May 17, 2012 8:47 AM
REI may not have the best price, but their prices are good and their service is superb.
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- 5.0 Product met expectations
- 5.0 Availability of product you wanted
- 5.0 Overall satisfaction
- 5.0 Order tracking
- 5.0 On-time delivery - Product arrived when expected
- 5.0 Would shop here again
- 5.0 Customer support
- 4.0 Clarity of product information
- 5.0 Shipping charges
- 5.0 Selection of products - Types of products available
- 4.0 Prices relative to other online merchants
- 5.0
- 5.0 Variety of shipping options
- 5.0 Overall look and design of site
- 5.0 Ease of finding what you are looking for
- 5.0 Charges stated clearly before order submission
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by Jose B., Thursday, May 17, 2012 7:38 AM
Really fast service.They have not messed up any of my 15 online orders.I wish I had an issue with REI so I can help out somehow instead of just blowing wind up their skirt.
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- 5.0 Availability of product you wanted
- 5.0 Customer support
- 5.0 On-time delivery - Product arrived when expected
- 5.0 Product met expectations
- 5.0 Overall satisfaction
- 5.0 Would shop here again
- 5.0
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Wednesday, May 16, 2012 2:42 PM
Since this was a wedding gift the couple had registered for and the order was shipped to them in Duluth, Minnesota I was terribly suprised as to why in the world I would receive 2 emails asking if they received the gift. What the heck is up with that???
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- 5.0 Would shop here again
- 5.0 Overall satisfaction
- 5.0 Product met expectations
- 5.0 On-time delivery - Product arrived when expected
- 5.0 Order tracking
- 5.0 Availability of product you wanted
- 4.5
- 2.5 Clarity of product information
- 5.0 Selection of products - Types of products available
- 5.0 Ease of finding what you are looking for
- 4.5 Overall look and design of site
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Wednesday, May 16, 2012 1:27 PM
The reason I purchase from REI -- even though I favor support independent, small (American made) business -- is that I am never refused or hassled when I find the need to return an item.
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- 5.0 Would shop here again
- 5.0 Overall satisfaction
- 5.0 Product met expectations
- 5.0 On-time delivery - Product arrived when expected
- 5.0 Customer support
- 5.0 Order tracking
- 5.0 Availability of product you wanted
- 5.0
- 5.0 Shipping charges
- 5.0 Variety of shipping options
- 5.0 Prices relative to other online merchants
- 5.0 Charges stated clearly before order submission
- 5.0 Selection of products - Types of products available
- 5.0 Overall look and design of site
- 5.0 Ease of finding what you are looking for
- 5.0 Clarity of product information
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Tuesday, May 15, 2012 5:58 PM
easy to order
Very easy to send gift via email.
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- 4.5 Would shop here again
- 4.5 Overall satisfaction
- 5.0 Product met expectations
- 4.5 On-time delivery - Product arrived when expected
- 4.5 Customer support
- 4.5 Order tracking
- 4.5 Availability of product you wanted
- 4.5
- 4.0 Shipping charges
- 4.5 Variety of shipping options
- 5.0 Charges stated clearly before order submission
- 4.0 Prices relative to other online merchants
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Monday, May 14, 2012 3:04 PM
All was a good experience. The only comment I could offer is that I was a little disappointed that the item was not available in the nearest store because I needed it fairly quickly; however, I understand that not all online items can be stocked in a store.Happy customer.
Local store didn't have what I needed, but salesperson recommended to me what to order online. Doing so was very easy.
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- 5.0 Would shop here again
- 5.0 Overall satisfaction
- 5.0 Product met expectations
- 5.0 On-time delivery - Product arrived when expected
- 5.0 Order tracking
- 5.0 Availability of product you wanted
- 5.0
- 5.0 Shipping charges
- 5.0 Variety of shipping options
- 5.0 Charges stated clearly before order submission
- 4.0 Prices relative to other online merchants
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Monday, May 14, 2012 9:51 AM
liked the product. bought more.
Bought 1 toesock to try out. Ordered 6 more (similar).
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- 5.0 Would shop here again
- 5.0 Overall satisfaction
- 5.0 Product met expectations
- 5.0 On-time delivery - Product arrived when expected
- 5.0 Customer support
- 5.0 Availability of product you wanted
- 5.0 Order tracking
- 4.5
- 5.0 Clarity of product information
- 4.5 Selection of products - Types of products available
- 5.0 Ease of finding what you are looking for
- 5.0 Overall look and design of site
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by cookndad, Monday, May 14, 2012 8:40 AM
Great products at reasonable prices - what more can I ask?
I appreciate the 20% off coupons good for all items offered. It triggers me to buy from REI as compared to our local (new) Cabelas store or Campmor catalog when I'm thinking of getting something. Free shipping is nice too - all the roadblocks are gone, leaving you the go-to outfitter!
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- 5.0 Would shop here again
- 5.0 Overall satisfaction
- 5.0 Product met expectations
- 5.0 On-time delivery - Product arrived when expected
- 5.0 Order tracking
- 5.0 Availability of product you wanted
- 5.0
- 4.0 Shipping charges
- 5.0 Prices relative to other online merchants
- 5.0 Charges stated clearly before order submission
- 5.0 Variety of shipping options
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by Dee, Friday, May 11, 2012 6:55 PM
Loved the product
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- 5.0 Would shop here again
- 5.0 Overall satisfaction
- 5.0 Product met expectations
- 5.0 On-time delivery - Product arrived when expected
- 4.0 Availability of product you wanted
- 5.0 Order tracking
- 5.0 Customer support
- 5.0
- 5.0 Shipping charges
- 4.0 Variety of shipping options
- 5.0 Charges stated clearly before order submission
- 5.0 Prices relative to other online merchants
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by Søren, Friday, May 11, 2012 1:51 PM
I love REI for their expertise, ability to return anything anytime for any reason. Sure, I could save a few buck elsewhere, but when it comes to things like trekking poles, it might be six months before you realize something is wrong or you yourself need a different type of pole. With REI, its no questions asked, they will make sure you have the equipment that is right for you. Plus, as an REI Member, you get a dividend. I see it in line with a cash birthday gift from grandma when you were a kid, go into the REI store and get something that you would otherwise not normally buy yourself.
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