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Eastbay

Eastbay Store Details
855,835 customers have rated this store since March 2000

 
4.5
See all ratings
All Ratings
  • 4.6 Would shop here again
  • 4.6 Order tracking
  • 4.4 Customer support
  • 4.5 Selection of products - Types of products available
  • 4.5 On-time delivery - Product arrived when expected
  • 4.4 Availability of product you wanted
  • 4.4 Ease of finding what you are looking for
  • 4.2 Variety of shipping options
  • 4.5 Overall satisfaction
  • 4.2 Prices relative to other online merchants
  • 4.4 Overall look and design of site
  • 4.5 Clarity of product information
  • 4.6 Product met expectations
  • 3.6 Shipping charges
  • 4.5 Charges stated clearly before order submission
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Eastbay Online offers a large selection of athletic footwear, apparel, equipment, and licensed and private label products. Product offerings cover all sports ranging from basketball to cheerleading, hiking to wrestling and football to volleyball. Site features include weekly specials, online catalog request, and ordering information in both English and Japanese.
Contact Information
Physical Address: Eastbay
Wausau WI 54402-8066
UNITED STATES
Customer Service: Tel: 1-800-826-2205
Fax: 1-800-628-6302
Email: customer_service@eastbay.com
Web site: http://www.eastbay.com
Features & Services

Ordering Methods
Order phone number: (800) 826-2205
Toll-free order phone number: (800) 826-2205
Order fax number: (800) 628-6302
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
713 Reviews TotalReviews 1 - 10 of about 713
  • 5.0 Product met expectations
  • 5.0 Availability of product you wanted
  • 0.5 Overall satisfaction
  • 5.0 Order tracking
  • 0.5 On-time delivery - Product arrived when expected
  • 1.0 Would shop here again
  • 2.5 Customer support
  • 5.0 
  • 4.5 Overall look and design of site
  • 5.0 Selection of products - Types of products available
  • 4.5 Ease of finding what you are looking for
  • 5.0 Clarity of product information
by Mel, Friday, May 18, 2012 10:54 PM
actually i still didnt received my Oder till now....
once i received the items i will do my comments
  • 4.0 Product met expectations
  • 4.0 Availability of product you wanted
  • 4.0 Overall satisfaction
  • 4.0 Order tracking
  • 4.0 On-time delivery - Product arrived when expected
  • 2.5 Would shop here again
  • 3.5 Customer support
  • 2.5 Prices relative to other online merchants
  • 3.5 
  • 1.5 Variety of shipping options
  • 4.0 Charges stated clearly before order submission
  • 1.0 Shipping charges
by Maddy, Friday, May 18, 2012 8:14 PM
Quick delivery and shoes are great.
I love the shoes you are selling, but I should have some discount for shipping. I do spend over $ 500,-- twice now at ezybay!
  • 5.0 Would shop here again
  • 5.0 Product met expectations
  • 5.0 Availability of product you wanted
  • 4.5 Overall satisfaction
  • 5.0 Order tracking
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 
  • 5.0 Overall look and design of site
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Clarity of product information
by T.V.C., Friday, May 18, 2012 7:25 PM
Eastbay is the shiznit
  • 5.0 Product met expectations
  • 5.0 Availability of product you wanted
  • 5.0 Overall satisfaction
  • 5.0 Order tracking
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Would shop here again
  • 5.0 
  • 5.0 Overall look and design of site
  • 5.0 Selection of products - Types of products available
  • 4.0 Ease of finding what you are looking for
  • 5.0 Clarity of product information
by Howie, Friday, May 18, 2012 11:46 AM
Youre servicrs are perfect , got an friend to start order form you to now :)
Perfect site for us in Europe (Sweden) due to all diffrent sizes you have in stock ... Can find andy Quicksilver cloths in Sweden above XL ( and i req. xxl somtetimes)
  • 5.0 Product met expectations
  • 3.5 Availability of product you wanted
  • 5.0 Overall satisfaction
  • 4.0 On-time delivery - Product arrived when expected
  • 5.0 Would shop here again
  • 4.0 Shipping charges
  • 4.0 Prices relative to other online merchants
  • 5.0 
  • 4.0 Variety of shipping options
  • 4.0 Charges stated clearly before order submission
Friday, May 18, 2012 11:12 AM
The package is registered value of the goods before 20% discount and therefore I paid a higher tax than necessary.
  • 5.0 Product met expectations
  • 3.5 Availability of product you wanted
  • 5.0 Overall satisfaction
  • 5.0 Order tracking
  • 4.0 On-time delivery - Product arrived when expected
  • 5.0 Would shop here again
  • 5.0 Customer support
  • 3.5 Clarity of product information
  • 1.5 Shipping charges
  • 4.0 Selection of products - Types of products available
  • 5.0 Prices relative to other online merchants
  • 4.5 
  • 3.5 Variety of shipping options
  • 4.5 Overall look and design of site
  • 3.5 Ease of finding what you are looking for
  • 5.0 Charges stated clearly before order submission
by padrino, Friday, May 18, 2012 9:16 AM
I love eastbay. they are great.
  • 2.5 Product met expectations
  • 3.5 Availability of product you wanted
  • 3.5 Overall satisfaction
  • 4.5 Order tracking
  • 4.0 On-time delivery - Product arrived when expected
  • 3.5 Would shop here again
  • 3.5 Customer support
  • 3.0 
  • 2.5 Overall look and design of site
  • 2.0 Selection of products - Types of products available
  • 2.0 Ease of finding what you are looking for
  • 3.5 Clarity of product information
by firstbuy, Friday, May 18, 2012 9:06 AM
The vivobarefoot sizing is not good. I bought size 8 and the european size on the shoe is 38 so it fit tight. I thought it should have been size 39 for an 8?
difficulty in editing my cart after initial purchase choices. Had to start afresh in order to omit previously selected items.
  • 4.5 Product met expectations
  • 4.5 Availability of product you wanted
  • 3.5 Overall satisfaction
  • 4.5 Order tracking
  • 4.5 On-time delivery - Product arrived when expected
  • 3.5 Would shop here again
  • 1.0 Shipping charges
  • 3.0 Prices relative to other online merchants
  • 4.0 
  • 3.0 Variety of shipping options
  • 3.5 Charges stated clearly before order submission
Friday, May 18, 2012 8:10 AM
Felt postage increase was too. Much
surprised at the shipping costs to Australia, seems to have increased
  • 0.5 Product met expectations
  • 4.5 Availability of product you wanted
  • 1.0 Overall satisfaction
  • 4.5 Order tracking
  • 1.5 Customer support
  • 1.0 Would shop here again
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 
Friday, May 18, 2012 8:07 AM
The products purchased did not match the description on the website.
  • 5.0 Product met expectations
  • 3.5 Availability of product you wanted
  • 4.0 Overall satisfaction
  • 5.0 Order tracking
  • 5.0 On-time delivery - Product arrived when expected
  • 4.0 Would shop here again
  • 5.0 Customer support
  • 3.0 
  • 3.5 Overall look and design of site
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Clarity of product information
by funkdocrx, Friday, May 18, 2012 7:47 AM
Speedy shipping, and great customer service, what more can you ask?!
Eastbay is a great site, unfortunately when it comes to major Nike releases its very difficult to place an order when there is a huge waiting time or the site says sizes are unavailable but then eastbay twitter says that they are. Its not pleasant experience and that is why I placed low marks in this survey.
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