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Orvis

Orvis Store Details
130,782 customers have rated this store since February 2000

 
4.4
See all ratings
All Ratings
  • 4.3 Selection of products - Types of products available
  • 4.6 Availability of product you wanted
  • 4.6 On-time delivery - Product arrived when expected
  • 3.8 Prices relative to other online merchants
  • 4.6 Order tracking
  • 4.3 Would shop here again
  • 4.4 Clarity of product information
  • 4.4 Overall satisfaction
  • 4.3 Product met expectations
  • 4.4 Overall look and design of site
  • 4.6 Customer support
  • 4.3 Charges stated clearly before order submission
  • 3.9 Variety of shipping options
  • 2.9 Shipping charges
  • 4.3 Ease of finding what you are looking for
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Founded in 1856, Orvis is the nation's oldest mail order company, specializing in the sale of premium fly-fishing tackle, men's and women's traditional New England apparel, luggage, and gifts for the country home. The site also features a travel shop where shoppers can purchase their favorite travel apparel, bags and other accessories. Visitors can enter to win prizes in a sweepstake, register to receive monthly newsletters, and use the "quick buy" function to order products directly from any Orvis catalog.
Contact Information
Physical Address: 178 Conservation Way
Sunderland VT 05250-4465
UNITED STATES
Customer Service: Tel: (800) 635-7635
Email: customer_service@orvis.com
Web site: http://www.orvis.com
Features & Services

Ordering Methods
Order phone number: (800) 815-5900
Toll-free order phone number: (800) 815-5900
Order fax number: (540) 343-7053
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
90 Reviews TotalReviews 1 - 10 of about 90
  • 4.0 Would shop here again
  • 4.0 Overall satisfaction
  • 3.5 Product met expectations
  • 3.5 Customer support
  • 3.5 Order tracking
  • 3.5 Availability of product you wanted
  • 4.0 
  • 2.5 Shipping charges
  • 4.0 Variety of shipping options
  • 4.0 Charges stated clearly before order submission
  • 3.0 Prices relative to other online merchants
Thursday, May 17, 2012 11:52 AM
|Happy to see Orvis is carrying pants with 31 and 31 1/2 inch inseams. Orvis is one of only a few places for tall customers to find perfect fits.
No matter what style, color, fit (long legs), I'm looking for I can find it at Orvis!
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 4.5 Shipping charges
  • 5.0 Variety of shipping options
  • 4.5 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Selection of products - Types of products available
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 Clarity of product information
by cora, Thursday, May 17, 2012 7:48 AM
I am and have always been very satisfied with all aspects of dealing with Orvis. The quality of product is most important. The support service is excellent and I am highly satisfied.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Prices relative to other online merchants
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 Charges stated clearly before order submission
Wednesday, May 16, 2012 8:42 AM
super fast delivery and super quality items
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
Tuesday, May 15, 2012 8:18 AM
Great company. Have yet to be dissatisfied with my dealings with Orvis. Love their products. Quality merchandise.
I have purchased many items from Orvis and have yet to be dissatisfied.
  • 2.5 Would shop here again
  • 2.5 Overall satisfaction
  • 2.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 
  • 1.0 Shipping charges
  • 1.5 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 1.0 Prices relative to other online merchants
by woody, Saturday, May 12, 2012 4:29 PM
items arrived on time as ordered. One item was perfect, the other way too big and somewhat different in detail than pictures allowed me to see.
The ordering process is easy and self-explanatory. The clothing seems quite nice though I am awaiting my order.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Shipping charges
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 
  • 5.0 Variety of shipping options
by Sunny, Saturday, May 12, 2012 12:39 PM
Very good Company to deal with!
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 3.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 4.0 Ease of finding what you are looking for
  • 3.0 
  • 5.0 Overall look and design of site
by MountainLesli, Wednesday, May 09, 2012 9:25 PM
love orvis...love the "capri" pants that i got, but they were supposed to be "capri" pants, and they reach my ankle. i am short, and often buy "petite", but this was silly. i still love them, and will wear them anyway. good quality, light weight, with the stripes going the right way...for us "petite" folks
shipping prices are ridiculous. i do all of my shopping online/catalogs, & orvis has the HIGHEST of any store. i came here to buy one thing, and rather than shop & spend, i immediately left. you may think that your company has the quality, you have many competitors these days. the prices of apparel is very high
  • 4.5 Would shop here again
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 2.5 Availability of product you wanted
  • 3.0 
  • 4.5 Clarity of product information
  • 2.0 Selection of products - Types of products available
  • 4.5 Ease of finding what you are looking for
  • 4.5 Overall look and design of site
by visor, Wednesday, May 09, 2012 9:07 PM
I recommend Orvis in every aspects except for the availability of what they offer on line or in their catalogues.
It is very disappointing to see not available beside something you are suppose to have in stock.Mainly lack of colors!!!
  • 4.5 Customer support
  • 4.5 Selection of products - Types of products available
  • 5.0 Clarity of product information
  • 5.0 
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
by maritimer, Tuesday, May 08, 2012 9:39 AM
Am. not sure if my order has been delivered yet,as I am away from home for a few days. Also one of the items is back ordered.
Am always pleased with the quality of goods ordered from Orvis and encourage friends and family to shop with them.
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Customer support
  • 4.5 Order tracking
  • 4.5 Availability of product you wanted
  • 3.0 Shipping charges
  • 4.5 Variety of shipping options
  • 5.0 Prices relative to other online merchants
  • 4.5 Charges stated clearly before order submission
  • 4.5 Clarity of product information
  • 4.5 Selection of products - Types of products available
  • 4.0 Overall look and design of site
  • 4.0 Ease of finding what you are looking for
  • 4.0 
Monday, May 07, 2012 1:50 PM
Great company
Plus the guarantee is amaxing
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