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RitzCamera.com

RitzCamera.com Store Details
41,509 customers have rated this store since November 1999

 
4.4
See all ratings
All Ratings
  • 4.2 Customer support
  • 4.2 Charges stated clearly before order submission
  • 4.2 Clarity of product information
  • 4.2 Availability of product you wanted
  • 4.1 Overall look and design of site
  • 4.6 Order tracking
  • 4.2 Variety of shipping options
  • 4.4 Overall satisfaction
  • 4.3 Ease of finding what you are looking for
  • 4.6 On-time delivery - Product arrived when expected
  • 4.2 Prices relative to other online merchants
  • 4.0 Shipping charges
  • 4.6 Product met expectations
  • 4.4 Would shop here again
  • 4.3 Selection of products - Types of products available
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: RitzCamera.com provides a great selection of quality photo, video and digital products at competitive prices. At RitzCamera.com your order is always tax-free and includes free shipping when you spend $100 or more. Orders are protected by their low price guarantee and include US warranties.
Contact Information
Physical Address: 2010 Main Street
Irvine CA 92614
UNITED STATES
Customer Service: Tel: (949) 442-0202
Fax: (949) 442-0210
Email: custservice@web.ritzcamera.com
Web site: http://www.web.ritzcamera.com
Features & Services

Ordering Methods
Order phone number: (877) 690-0099
Toll-free order phone number: (877) 690-0099
Order fax number: (877) 552-2244
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: APO/FPO
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
17 Reviews TotalReviews 1 - 10 of about 17
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 
  • 3.0 Shipping charges
  • 3.5 Variety of shipping options
  • 5.0 Prices relative to other online merchants
  • 4.5 Charges stated clearly before order submission
  • 4.5 Selection of products - Types of products available
  • 4.5 Overall look and design of site
  • 4.5 Ease of finding what you are looking for
  • 4.5 Clarity of product information
Tuesday, May 15, 2012 7:11 AM
The order went great. I will purchase again unless I continue to receive spam from you. If I do, I will find another place to purchase what I need.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 4.0 Customer support
  • 4.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Shipping charges
  • 4.5 Variety of shipping options
  • 4.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 4.5 Clarity of product information
  • 4.5 Selection of products - Types of products available
  • 4.0 Overall look and design of site
  • 4.5 Ease of finding what you are looking for
  • 4.0 
Wednesday, May 09, 2012 8:11 AM
Was surprised it came so quickly, actually, and it more than meets my expectations. I love my new camera, and it was a quick and easy purchase from Ritz!
As soon as I saw your site I knew that was where I wanted to purchase. My husband has purchased from you in the past, and your name was easily remembered.
  • 4.5 Ease of finding what you are looking for
  • 4.5 Selection of products - Types of products available
  • 4.0 Clarity of product information
  • 4.5 
  • 4.5 Overall look and design of site
Wednesday, April 04, 2012 5:43 PM
Rec'd part of order today 4/4, called to ask re the balance of order, since there was no indication on packing slip of back order-- I don't know if the rest of order is being taken care of.The phone 877 690-0099 is not working.Please contact me so I know what is happening.Anitra Crist cr2st@myway.com, 818 954-9764, order 5-2855302-1-2.
I resent not having a choice regarding having to do the survey to finish order.
  • 2.5 Would shop here again
  • 0.5 Overall satisfaction
  • 0.5 On-time delivery - Product arrived when expected
  • 3.0 Customer support
  • 0.5 Availability of product you wanted
  • 3.5 Order tracking
  • 5.0 
  • 5.0 Variety of shipping options
  • 4.5 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
by gregthetenor, Wednesday, April 04, 2012 12:36 PM
I have not received my order. This was a pre-order of an advertised product. Apparently it is back ordered from the manufacturer and I have not been given a possible delivery date. They have offered to show me products similar to the one I wanted but no offer to cancel the order and start over.
I always go to ritz first for camera equipment and accessoris because of the selection, price, and service. All excellent
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 4.5 Shipping charges
  • 4.0 Variety of shipping options
  • 4.5 Charges stated clearly before order submission
  • 4.5 Prices relative to other online merchants
by Mike, Friday, March 30, 2012 7:01 AM
This was the fastest buy-to-ship-time online purchase I can think of out of literally hundreds of online purchases I've made. My purchase was out their door in mere hours. (While I do prefer UPS to FedEx for various reasons, their use of FedEx had no true bearing on RitzCamera's transaction as a whole). I will absolutely refer Ritz to others and weigh favorably this experience with them when I shop for future items. Even if Ritz doesn't quite have the price beat but it's reasonably close, I'd absolutely go with Ritz again. Thanks!
They're the only site I could find (including physical stores anywhere near me)to have this item in stock -- and not only did they have it in stock, but they had multiple packages available. The site is laid out well and is aesthetically good, the search box & results worked well, and I'm very excited about this transaction. I look forward to receiving my product.
  • 5.0 Would shop here again
  • 4.0 Overall satisfaction
  • 4.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Customer support
  • 4.5 Order tracking
  • 4.5 Availability of product you wanted
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
Tuesday, March 27, 2012 7:14 AM
This is a gift
I was very pleased with your on line information
  • 5.0 Would shop here again
  • 4.5 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.0 
  • 5.0 Shipping charges
  • 4.0 Variety of shipping options
  • 4.0 Prices relative to other online merchants
  • 4.5 Charges stated clearly before order submission
  • 4.0 Selection of products - Types of products available
  • 3.5 Overall look and design of site
  • 3.5 Ease of finding what you are looking for
  • 4.0 Clarity of product information
Friday, March 23, 2012 7:07 AM
Intuitive site, easy to use
  • 5.0 Would shop here again
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Product met expectations
  • 5.0 Overall satisfaction
  • 5.0 
by Nanna, Tuesday, March 20, 2012 2:12 PM
LOVE, LOVE, LOVE the yarn!! You had the colors I wanted, the yarn was impeccably packed and the shipping was FAST!! Awesome Transaction and would buy from you again!
Had the specific yarn I was looking for. Thanks!
  • 0.5 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 On-time delivery - Product arrived when expected
  • 0.5 Product met expectations
  • 2.5 Overall satisfaction
  • 2.5 Would shop here again
by None, Friday, March 16, 2012 7:36 AM
The product was fine, but I did not get it in the color I wished.
I was unhappy because there was no option for "place order" to finalize the order. Under this circumstance there is no way to change one's mind not to buy the merchandise. Also there was no option as to the color of the camera. If possible I rather have a silver one. Next is black. Thanks
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 4.5 Availability of product you wanted
  • 5.0 Order tracking
  • 4.5 Customer support
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 
  • 4.5 Shipping charges
  • 4.5 Prices relative to other online merchants
  • 4.5 Charges stated clearly before order submission
by bc, Thursday, March 08, 2012 9:51 AM
The RitzCamera.com website was very easy to navigate. The shipping information provided was excellent and accurate. I couldn't ask for a better experience
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