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Moosejaw

Moosejaw Store Details
5,259 customers have rated this store since November 1999

 
4.5
See all ratings
All Ratings
  • 4.6 Product met expectations
  • 4.4 Shipping charges
  • 4.5 Order tracking
  • 4.4 Availability of product you wanted
  • 4.4 Ease of finding what you are looking for
  • 4.4 On-time delivery - Product arrived when expected
  • 4.3 Overall look and design of site
  • 4.6 Charges stated clearly before order submission
  • 4.5 Overall satisfaction
  • 4.5 Would shop here again
  • 4.4 Clarity of product information
  • 4.4 Variety of shipping options
  • 4.3 Prices relative to other online merchants
  • 4.4 Selection of products - Types of products available
  • 4.5 Customer support
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Moosejaw intends to be your source for backpacking, adventure travel, skiing, and climbing. Moosejaw has great prices on quality gear and outerwear from The North Face, Marmot, Gregory, Vasque, Moosejaw, and much, much more.
Contact Information
Physical Address: 650 Mandoline
Madison Heights MI 48071
UNITED STATES
Customer Service: Tel: 877.666.7352
Email: service@moosejaw.com
Web site: http://www.moosejaw.com
Features & Services

Ordering Methods
Order phone number: 877.666.7352
Toll-free order phone number: 877.666.7352
Order fax number: 248.246.4001
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
204 Reviews TotalReviews 1 - 10 of about 204
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 3.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 3.5 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
by AznVamp, Thursday, May 17, 2012 10:42 AM
Great transaction process and fast shipping! No problems!
Very intuitive, and good pricing.
  • 5.0 Would shop here again
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Product met expectations
  • 5.0 Overall satisfaction
  • 4.5 
by Badass, Thursday, May 17, 2012 7:37 AM
Great service - great staff and very entertaining emails.Keep up the good work guys.
  • 3.5 Would shop here again
  • 3.5 Overall satisfaction
  • 3.5 Product met expectations
  • 3.5 On-time delivery - Product arrived when expected
  • 3.5 Customer support
  • 3.5 Order tracking
  • 3.5 Availability of product you wanted
  • 4.0 
  • 2.0 Shipping charges
  • 3.5 Prices relative to other online merchants
  • 3.5 Charges stated clearly before order submission
  • 3.5 Variety of shipping options
Wednesday, May 16, 2012 3:21 PM
good site
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 Clarity of product information
  • 3.5 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 
  • 5.0 Overall look and design of site
by harry, Wednesday, May 16, 2012 11:58 AM
moosejaw is great
Moosejaw's great.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 Clarity of product information
  • 4.5 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 4.5 
  • 4.5 Overall look and design of site
by JamieB, Wednesday, May 16, 2012 8:40 AM
I had a wonderful experience with Moosejaw. Machete from the live chat was so helpful and really is the reason I will choose Moosejaw for my future 'sporty' shopping needs.
I spoke to someone through the online chat and they were very helpful. It is great knowing I can return this item to a store since I'm not sure if it will fit or not.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 4.5 Availability of product you wanted
  • 4.0 Order tracking
  • 5.0 
  • 4.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 4.0 Prices relative to other online merchants
Wednesday, May 16, 2012 8:08 AM
Everyone at Moosejaw has a great attitude towards the customer
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 4.0 Availability of product you wanted
  • 5.0 Shipping charges
  • 4.5 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 
  • 5.0 Variety of shipping options
by Daril, Wednesday, May 16, 2012 7:44 AM
Good company to buy from, low prices, quick shipping, great customer service...I have no complaints, thanks
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 
  • 5.0 Overall look and design of site
by Diana, Wednesday, May 16, 2012 7:08 AM
Love the customer service! Great site... With a sense of humor.
Great, quick customer service
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 2.5 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Product met expectations
  • 5.0 
by Sue, Tuesday, May 15, 2012 10:49 AM
Not only do they provide an entertaining shopping experience, but the item I ordered came earlier than I expected. It is a lot of fun to shop with them.
Bought Xmas presents for my folks from here and thought the company did a good job so your flyer that came in the mail prompted me to purchase an item I'd been contemplating. I like your promotional materials.
  • 0.5 Would shop here again
  • 0.5 Overall satisfaction
  • 0.5 On-time delivery - Product arrived when expected
  • 0.5 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
Monday, May 14, 2012 9:34 AM
i made an order , then they returnd some of the money ,i sent Email asking what happened,no response than they sent back the rest of the money with no explaination.
the price was very good and shipping charge is not too high
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