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Kmart

Kmart Store Details
1,321 customers have rated this store since January 2000

 
4
See all ratings
All Ratings
  • 4.2 Clarity of product information
  • 4.3 Order tracking
  • 4.1 Would shop here again
  • 4.2 Ease of finding what you are looking for
  • 4.0 Shipping charges
  • 4.0 Overall satisfaction
  • 4.3 Product met expectations
  • 4.4 Prices relative to other online merchants
  • 4.2 Selection of products - Types of products available
  • 4.6 Charges stated clearly before order submission
  • 4.3 Availability of product you wanted
  • 4.2 Overall look and design of site
  • 4.3 Variety of shipping options
  • 3.7 Customer support
  • 4.2 On-time delivery - Product arrived when expected
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Kmart features hundreds of thousands of products across multiple categories, including Martha Stewart Everyday and other nationally recognized brands, as well as a huge range of Kmart products from apparel and jewelry to home electronics and toys. Kmart also offers the lowest priced nationally advertised unlimited internet service at $8.95 a month, a number of newsletters and in-store returns or exchanges at any of the more than 2,100 Kmart locations, nationwide.
Contact Information
Physical Address: 3333 Beverly Road Hoffman Estates
Hoffman Estates IL 60179
UNITED STATES
Customer Service: Tel: 1-866-KMART-4U
Email: help@customerservice.kmart.com
Web site: http://www.customerservice.kmart.com
Features & Services

Ordering Methods
Order phone number: (800) 355-6388
Toll-free order phone number: (800) 355-6388
Order fax number: (614) 396-4655
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
25 Reviews TotalReviews 1 - 10 of about 25
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 5.0 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 4.5 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
Thursday, May 17, 2012 8:16 AM
I have been looking for a year and couldn't find the 3 section lounge cushions anywhere. All of our Kmarts are closed up so I didn't think to look for a KMart online. I have added that to my online browsing list now.
We no longer have a KMart store in our area. I'm glad that I can still order from Kmart online because the prices are great!
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 
  • 5.0 Overall look and design of site
by Ray, Thursday, May 03, 2012 12:58 PM
This is the first time that I made a purchase at K-Maert, on line. I am thoroughly satisfied
purchase was simple and easy
  • 0.5 Would shop here again
  • 0.5 Overall satisfaction
  • 0.5 On-time delivery - Product arrived when expected
  • 0.5 Order tracking
  • 5.0 Availability of product you wanted
  • 4.0 Clarity of product information
  • 2.5 Selection of products - Types of products available
  • 4.0 Ease of finding what you are looking for
  • 5.0 
  • 4.0 Overall look and design of site
Tuesday, May 01, 2012 8:11 AM
I have not received my order yet and I paid extra for two day shipping because it is a birthday gift and the party is tonight! I hope it comes in today.
The main problem with the local K-Marts in this area is "Limited Products" and accessability. Have to wonder all over store looking for an item unless you get lucky and find someone, with store knowledge, you can ask.
  • 4.0 Would shop here again
  • 4.5 Overall satisfaction
  • 4.0 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Order tracking
  • 3.0 Availability of product you wanted
  • 4.5 
  • 4.0 Clarity of product information
  • 4.0 Selection of products - Types of products available
  • 4.0 Ease of finding what you are looking for
  • 4.5 Overall look and design of site
Thursday, April 26, 2012 9:50 AM
Had hoped to order Jaclyn Smith Palmero Chaise Lounge from 2011 to complete my entire setting, but settled for matching chaise pad with hopes to find a lounge as a subitute that will blend in. Any lounges available?
Had hoped to find Jaclyn Smith Today Palermo Lounge Chair. This would complete my entire set. I've not been able to find the frame.
  • 4.0 Would shop here again
  • 0.5 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 4.0 
  • 3.5 Shipping charges
  • 4.0 Variety of shipping options
  • 3.5 Charges stated clearly before order submission
  • 4.0 Prices relative to other online merchants
Friday, April 20, 2012 8:07 AM
I was very disappointed as 2 items I had ordered came broken and they were in 2 different shipments! Now one of the items is out of stock so not sure I will be able to receive it at all this season.
  • 4.0 Overall satisfaction
  • 4.0 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 4.0 Customer support
  • 2.5 Order tracking
  • 4.5 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
by FIrst Time User, Thursday, April 19, 2012 11:17 AM
Everything worked out in the end however a couple of hours after not receiving an email confirmation I contact (by live chat) customer service. Even at that point they could not confirm my order, saying they had no record. I was asked if I wanted to use a credit card to purchase even though I already used PayPal. Eventually the order showed up at Kmart. I think it should be posted that the procedure may take several hours. Customer Service Rep "Porter" was very helpful and very polite!
I am thrilled to find out that I can order on-line and pick up in store!!! I'll use this often!
  • 3.0 Would shop here again
  • 3.5 Overall satisfaction
  • 3.0 Product met expectations
  • 3.0 On-time delivery - Product arrived when expected
  • 3.0 Customer support
  • 3.0 Order tracking
  • 3.0 Availability of product you wanted
  • 4.0 
  • 2.5 Shipping charges
  • 3.5 Variety of shipping options
  • 4.0 Prices relative to other online merchants
  • 4.0 Charges stated clearly before order submission
  • 3.5 Selection of products - Types of products available
  • 3.5 Overall look and design of site
  • 4.0 Ease of finding what you are looking for
  • 3.5 Clarity of product information
Sunday, April 15, 2012 5:49 PM
The TV box was damaged, but the box that the TV box was in was undamaged. It looks like the TV box was damaged when it was packaged for shipment.
First time on the site, and found it easy to use. Most importantly, the site did not lock up.
  • 4.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 On-time delivery - Product arrived when expected
  • 4.5 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 Clarity of product information
  • 4.0 Selection of products - Types of products available
  • 4.5 Ease of finding what you are looking for
  • 5.0 
  • 4.0 Overall look and design of site
Tuesday, March 27, 2012 7:55 AM
The online shopping experience was very good and I got the merchanise very quickly. Unfortunately I have to return. Not K-Mart's mistake, but mine.
  • 5.0 Would shop here again
  • 4.5 Availability of product you wanted
  • 4.0 Order tracking
  • 4.0 Customer support
  • 4.0 On-time delivery - Product arrived when expected
  • 4.5 Product met expectations
  • 4.0 Overall satisfaction
  • 4.0 
by popo, Saturday, March 24, 2012 9:11 AM
I could not find these black cloth shoes at the local Kmarts and am very pleased that now I can get them via the Internet.
I look for this particular shoe at your store and usually cannot find then so today I tried the Internet - and found them !!!!
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 3.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
by Tina, Friday, March 23, 2012 8:02 AM
Everything was prompt!
Free Shipping would have been a plus!
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