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RadioShack.com

RadioShack.com Store Details
188,176 customers have rated this store since May 2000

 
4.2
See all ratings
All Ratings
  • 4.1 Prices relative to other online merchants
  • 4.0 Customer support
  • 4.2 Ease of finding what you are looking for
  • 4.2 Selection of products - Types of products available
  • 4.4 Availability of product you wanted
  • 4.2 On-time delivery - Product arrived when expected
  • 4.2 Clarity of product information
  • 4.4 Charges stated clearly before order submission
  • 4.2 Overall look and design of site
  • 4.2 Would shop here again
  • 4.3 Order tracking
  • 3.9 Shipping charges
  • 4.2 Variety of shipping options
  • 4.3 Product met expectations
  • 4.2 Overall satisfaction
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: The Shack helps you get it right with the biggest brands and latest products.
Contact Information
Physical Address: 300 West Third St., Suite 1400
Ft. Worth TX 76102
UNITED STATES
Customer Service: Tel: 1-800-843-7422
Email: RadioShack.Customer.Care@RadioShack.com
Web site: http://www.radioshack.com
Features & Services

Ordering Methods
Order phone number: 1-800-843-7422
Toll-free order phone number: 1-800-843-7422
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
250 Reviews TotalReviews 1 - 10 of about 250
  • 4.0 Would shop here again
  • 3.5 Overall satisfaction
  • 5.0 Prices relative to other online merchants
  • 5.0 Variety of shipping options
  • 5.0 Shipping charges
  • 5.0 Charges stated clearly before order submission
  • 5.0 
Friday, May 18, 2012 12:17 PM
2nd microphone was removed from order and although I was not charged I am still disapointed
easy to use and search same price on the item as wally world more trusted as electronics than wally world direct ship option only thing is i wish there would have been a place i could have written a message because it was for a gift to my mother from my sister who lives in Jersey and myself who lives a few miles away. Also it would be nice to allow me to use my card for part of the purchase and my sister to use her card for the other part so we I wouldn't have to wait for her check to come in the mail to me
  • 0.5 Would shop here again
  • 1.0 Overall satisfaction
  • 4.0 Product met expectations
  • 0.5 On-time delivery - Product arrived when expected
  • 1.0 Order tracking
  • 0.5 Availability of product you wanted
  • 4.5 
  • 3.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 3.0 Ease of finding what you are looking for
  • 4.0 Overall look and design of site
Friday, May 18, 2012 11:09 AM
When I placed my order, everything seemed to be fine. I needed components, as well as a soldering iron and solder - together - these items would be useless without the full set. About 2-3 days after placing my order, I received a notification that the soldering iron was unavailable, and that Radioshack cancelled that one item from the order. I was not informed of this unavailability when placing the order, nor did Radioshack make an effort to substitute the iron for an in-stock one, nor did they give me an option to buy a different one. They just...cancelled it. So now, I have components and solder on the way, with absolutely no tool to do anything with them. Useless! And then, on top of that, the shipping timeline was terrible. I placed my order early in the work week, but didn't get a confirmation until 2-3 days later, and THEN later yet received a shipping confirmation. And since they used FedEx, with no weekend delivery, my package sat for days just a mile away, unavailable to me.
  • 5.0 Would shop here again
  • 4.5 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 4.5 Order tracking
  • 4.5 Availability of product you wanted
  • 5.0 
  • 3.0 Shipping charges
  • 4.5 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 4.5 Prices relative to other online merchants
by wheelsOh1, Friday, May 18, 2012 9:12 AM
Received the product quickly. It was exactly what I was needing. You can't ask for much more than that. As a side note, I first went to the Branson, MO store location to see if this product was available there. Even though they did not have it, I was greatly impressed with their willingness to help and answer all my questions. The atmosphere in there was great, and I will be returning there for all my electronics needs.
Easy and convenient experience. Had the products I needed. Simple checkout.Thank you!RW
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Product met expectations
  • 4.5 
Thursday, May 17, 2012 7:36 PM
I am satisfy
good experience
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Product met expectations
  • 4.0 Prices relative to other online merchants
  • 4.5 
by Nean, Thursday, May 17, 2012 12:07 PM
I returned one battery to local Radio Shack because I had ordered the wrong one.
  • 2.5 Overall satisfaction
  • 2.5 Product met expectations
  • 2.0 On-time delivery - Product arrived when expected
  • 2.5 Customer support
  • 1.5 Availability of product you wanted
  • 2.0 Order tracking
  • 5.0 
  • 3.0 Shipping charges
  • 4.0 Variety of shipping options
  • 3.5 Charges stated clearly before order submission
  • 4.0 Prices relative to other online merchants
by Jim, Thursday, May 17, 2012 7:46 AM
I have recieved all but te crimping tool. /Without it I cannot use the pard I have for I cannot adquately crimp the contacts.
  • 2.5 Would shop here again
  • 2.5 Overall satisfaction
  • 4.5 Product met expectations
  • 3.5 On-time delivery - Product arrived when expected
  • 1.0 Customer support
  • 3.5 Order tracking
  • 4.0 Availability of product you wanted
  • 0.5 
  • 2.5 Clarity of product information
  • 0.5 Selection of products - Types of products available
  • 0.5 Ease of finding what you are looking for
  • 2.0 Overall look and design of site
Wednesday, May 16, 2012 4:22 PM
YOUR WEBSITE WAS NOT INTUITIVELY SIMPLE FOR ME TO NAVIGATE. I AM NOT COMPUER LITERATE BUT THESE BATTERIES WERE NOT AVAILABLE IN YIUR STORE , AND NO ONE OFFERED TO ORDER THEM FOR ME.
I wanted 3 cbc446 batteries and the system got me up to 7, I got out of your system and one item was all that I could get. One is better than none as well as seven.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Shipping charges
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 
  • 5.0 Variety of shipping options
by Gabby, Wednesday, May 16, 2012 1:26 PM
If you are looking for a Police scanner. RadioShack is the place.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 3.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 4.5 
  • 4.5 Overall look and design of site
by Maggie, Wednesday, May 16, 2012 12:44 PM
As of now theyv'e been very acuurate in everyway. GREAT!
The Best, in all services. GREAT!
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 5.0 On-time delivery - Product arrived when expected
  • 4.5 
  • 0.5 Shipping charges
  • 4.5 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
by bob43, Wednesday, May 16, 2012 9:19 AM
Thought the battery I needed for my Radio Shack scanner was no longer available unit is over 14 years old, so I tried on line and there it was. Received it about 4 days earlier and was very happy with that. Battery worked out perfect.
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