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Blue Nile

Blue Nile Store Details
105,566 customers have rated this store since April 2000

 
4.6
See all ratings
All Ratings
  • 4.5 Customer support
  • 4.7 Shipping charges
  • 4.6 Overall satisfaction
  • 4.7 Charges stated clearly before order submission
  • 4.4 Ease of finding what you are looking for
  • 4.7 Order tracking
  • 4.7 Availability of product you wanted
  • 4.6 Product met expectations
  • 4.4 Selection of products - Types of products available
  • 4.4 Variety of shipping options
  • 4.6 Would shop here again
  • 4.8 On-time delivery - Product arrived when expected
  • 4.4 Overall look and design of site
  • 4.2 Prices relative to other online merchants
  • 4.5 Clarity of product information
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Blue Nile offers certified diamonds graded by the GIA or AGSL as well as a large selection of ideal-cut diamonds. You can match a diamond to an engagement setting to create a custom design. With your engagement ring, you'll receive free FedEx Priority Overnight shipping, and a 30-day returnpolicy.
Contact Information
Physical Address: 411 First Avenue South
Seattle WA 98104
UNITED STATES
Customer Service: Tel: (800) 242-2728
Fax: (206) 336-7950
Email: service@bluenile.com
Web site: http://www.bluenile.com
Features & Services

Ordering Methods
Order phone number: (800) 242-2728
Toll-free order phone number: (800) 242-2728
Order fax number: (206) 336-6750
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
151 Reviews TotalReviews 1 - 10 of about 151
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 4.5 Availability of product you wanted
  • 4.5 Order tracking
  • 4.0 
  • 5.0 Shipping charges
  • 4.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 3.0 Prices relative to other online merchants
by JMS, Thursday, May 17, 2012 8:48 PM
Easy, on-time, product lives up to expectation.
  • 4.5 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 4.5 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 4.5 Prices relative to other online merchants
Thursday, May 17, 2012 11:57 AM
totally satisfied
That was a very simple/easy transaction!
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 3.5 Customer support
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 3.5 
  • 4.5 Clarity of product information
  • 4.5 Selection of products - Types of products available
  • 4.5 Ease of finding what you are looking for
  • 4.5 Overall look and design of site
by Julie, Thursday, May 17, 2012 11:54 AM
I contacted customer service late at night and had to wait an extremely long time for assistance. The reason I had to contact is that I ordered two rings but was only able to request one personalized card on-line. The agent was able to assist me and both cards came with order.
I ordered two rings and was only able to request one card. I'm on hold to try to get a second card included as these are both gifts.
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 4.0 Availability of product you wanted
  • 5.0 Order tracking
  • 4.0 
  • 4.5 Clarity of product information
  • 4.0 Selection of products - Types of products available
  • 4.0 Ease of finding what you are looking for
  • 4.5 Overall look and design of site
by Yerv, Thursday, May 17, 2012 11:50 AM
Great site
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
by Watcher07, Thursday, May 17, 2012 8:40 AM
Very happy with purchase, excellent product quality, exactly as expected and will definitely buy from again.
Very impressed with ease of site and reviews indicate high quality of item purchased.
  • 3.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 4.0 Clarity of product information
  • 3.0 Selection of products - Types of products available
  • 3.0 Ease of finding what you are looking for
  • 3.5 
  • 5.0 Overall look and design of site
by Quirkles, Thursday, May 17, 2012 8:09 AM
The jewelry is high quality. I was disappointed that the earrings did not come with backings though.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 3.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Variety of shipping options
Thursday, May 17, 2012 7:49 AM
Website easy to use. The build-a-bracelet needs a little work. It is slow and a bit rough at times.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Availability of product you wanted
  • 5.0 Customer support
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Product met expectations
  • 5.0 
by Katie, Thursday, May 17, 2012 7:38 AM
Great service. Great locket. Great price. Fast shipping. LOVE the ShopRunner compatibility too!
I got a GREAT deal on my Mother's Day gift. I'm already in love with the locket - she is going to be THRILLED! Blue Nile was easy to navigate, the checkout process was a breeze, and the site looked great in general.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
Thursday, May 17, 2012 7:29 AM
Awesome experience. Boyfriend even ordered something too after I showed him what a great site this was.
AWESOME!!! Recommended you to my boyfriend and he bought a Mother's Day present today as well.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 4.5 
  • 5.0 Prices relative to other online merchants
Wednesday, May 16, 2012 8:26 PM
Blue Nile has an excellent selection of items. They are very competitively priced. Their customer service has been exemplary.
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