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Shoebuy.com

Shoebuy.com Store Details
149,662 customers have rated this store since October 2000

 
4.4
See all ratings
All Ratings
  • 4.4 Would shop here again
  • 4.3 Product met expectations
  • 4.4 Overall satisfaction
  • 4.5 Availability of product you wanted
  • 4.4 Variety of shipping options
  • 4.6 On-time delivery - Product arrived when expected
  • 4.4 Selection of products - Types of products available
  • 4.6 Order tracking
  • 4.4 Customer support
  • 4.8 Charges stated clearly before order submission
  • 4.4 Ease of finding what you are looking for
  • 4.3 Overall look and design of site
  • 4.3 Prices relative to other online merchants
  • 4.8 Shipping charges
  • 4.4 Clarity of product information
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Shoebuy.com offers a very wide range of footwear in all categories for men, women, teens and children.
Contact Information
Physical Address: 101 Arch Street
Boston MA 02110
UNITED STATES
Customer Service: Tel: (888) 200-8414
Email: service@shoebuy.com
Web site: http://www.shoebuy.com
Features & Services

Ordering Methods
Order phone number: (888) 200-8414
Toll-free order phone number: (888) 200-8414
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
293 Reviews TotalReviews 1 - 10 of about 293
  • 5.0 Would shop here again
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Product met expectations
  • 5.0 Overall satisfaction
  • 5.0 
by LVSZYQ, Thursday, May 17, 2012 2:05 PM
Another great pair of Keds from Shoebuy.com at an excellent price!!!
Yet another pair of great namebrand shoes at a bargain price!!!
  • 5.0 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 4.5 Availability of product you wanted
  • 5.0 
  • 5.0 Clarity of product information
  • 4.5 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 4.0 Overall look and design of site
Thursday, May 17, 2012 1:09 PM
I am happy with my new Novatoes. The picture looked different than what I already had, but these are an exact match. Next time I will order something different.
I can't seem to find Novato's anywhere else. I like them, and will continue to purchase them from SHOE BUY as long as they carry that brand.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 3.0 Prices relative to other online merchants
by Tina, Thursday, May 17, 2012 11:49 AM
Love the $10 off coupons!
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 5.0 
  • 4.5 Clarity of product information
  • 4.5 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 4.5 Overall look and design of site
by Papa Smurf, Thursday, May 17, 2012 11:18 AM
Good product. Just what I wanted. I could not find this anywhere locally, but ShoeBuy.com had the product.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 4.0 Prices relative to other online merchants
by JJ, Thursday, May 17, 2012 10:37 AM
I returned my purchase because it did not fit, but the transaction was effortless. I find Shoebuy to be a very reputable website and I would return to it for future purchases.
Since it is so difficult to purchase shoes without trying them on, it is great that there are no shipping charges either way.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 4.5 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
by Gabrielle, Thursday, May 17, 2012 9:22 AM
I have ordered shoes from you quite a few times and have always been extremely satisfied with my purchases, even though here and there I had to exchange a pair of shoes for size, as brands do have slight differences in sizes.
I have ordered shoes from you on numerous occasions and have always been extremely satisfied. It is easy to check out. Merchandise is well displayed on the pages, with good description. The shoes arrive in a timely manner and if there is a return to be made it is easy and hassle free.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 5.0 On-time delivery - Product arrived when expected
  • 2.5 Product met expectations
  • 4.0 
Thursday, May 17, 2012 8:41 AM
Liked the whole shoppping experience--price and service--sadly the shoes did not fit
Very pleased and can't wait for my shoes
  • 3.5 Would shop here again
  • 4.5 Overall satisfaction
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 4.5 Customer support
  • 5.0 On-time delivery - Product arrived when expected
  • 4.5 Product met expectations
  • 4.0 
Thursday, May 17, 2012 8:21 AM
Size was too small. Ordered a bigger size. Overall experience Great. Only drawback...long wait time on the phone
I will wait and see....
  • 0.5 Would shop here again
  • 1.5 Overall satisfaction
  • 4.0 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 2.5 Order tracking
  • 3.5 Availability of product you wanted
  • 4.5 
  • 4.5 Clarity of product information
  • 4.5 Selection of products - Types of products available
  • 4.5 Ease of finding what you are looking for
  • 3.5 Overall look and design of site
Thursday, May 17, 2012 8:00 AM
I was not aware that returning an item would be so involved---why not just include a return form in the packaging. Soooo much easier!!!
  • 5.0 Would shop here again
  • 4.0 Overall satisfaction
  • 3.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 4.5 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
Thursday, May 17, 2012 7:43 AM
I thought the crocs I ordered had air holes in them. When I received them, that was not present.
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