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Brylane Home

Brylane Home Store Details
172,123 customers have rated this store since February 2001

 
4.2
See all ratings
All Ratings
  • 4.4 Charges stated clearly before order submission
  • 4.2 Product met expectations
  • 4.3 Prices relative to other online merchants
  • 4.4 Clarity of product information
  • 4.3 On-time delivery - Product arrived when expected
  • 4.2 Would shop here again
  • 4.4 Ease of finding what you are looking for
  • 4.2 Customer support
  • 4.4 Overall look and design of site
  • 4.3 Order tracking
  • 4.2 Overall satisfaction
  • 3.5 Shipping charges
  • 4.4 Selection of products - Types of products available
  • 4.2 Variety of shipping options
  • 4.3 Availability of product you wanted
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Brylane Home offers a wide selection of quality products to decorate your home, from bedding and window treatments to lamps, and dinnerware.
Contact Information
Physical Address: 463 7th Ave
New York NY 10018
UNITED STATES
Customer Service: Tel: (800) 528-5150
Email: bhcustserv@brylane.com
Web site: http://www.brylanehome.com
Features & Services

Ordering Methods
Order phone number: (800) 544-3793
Toll-free order phone number: (800) 544-3793
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: Express (3-4 biz days) & Superfast (2 biz days)
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
307 Reviews TotalReviews 1 - 10 of about 307
  • 4.0 Would shop here again
  • 3.0 Overall satisfaction
  • 3.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
Monday, May 21, 2012 7:44 PM
This was my first time. My daughter in law is the one who told me I could order reasonably from your company. Other wise I never heard of you. As far as I am concerned it is alright.
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Customer support
  • 4.5 Order tracking
  • 4.5 Availability of product you wanted
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 
  • 5.0 Overall look and design of site
by coutinho, Monday, May 21, 2012 6:42 PM
very good service,tahnks
VERY GOOD SERVICE,THANKS
  • 2.0 Would shop here again
  • 2.5 Overall satisfaction
  • 2.0 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 4.0 Customer support
  • 4.0 Availability of product you wanted
  • 4.0 Order tracking
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
by Momamma56, Monday, May 21, 2012 3:58 PM
The shopping cart I ordered was missing parts. Also, I ordered a desk chair and it won't be available until July???????? Why do you advertise that you carry this item Now if you won't have it until July? My chair is broke and I may not be able to wait until July--trying to hold on until then but not happy about this.
was a bit disappointed that I had a catalog sent to me with a promo code and now it says it's out of date. I like your products-I have a handicapped brother and we are both plus size people-it is hard to find things to accommodate us and we found things here-hope to order again!
  • 1.0 Would shop here again
  • 1.0 Overall satisfaction
  • 1.0 Product met expectations
  • 3.0 On-time delivery - Product arrived when expected
  • 3.0 Customer support
  • 1.0 Availability of product you wanted
  • 3.0 Order tracking
  • 4.5 
  • 4.5 Shipping charges
  • 4.5 Variety of shipping options
  • 4.5 Charges stated clearly before order submission
  • 4.5 Prices relative to other online merchants
Monday, May 21, 2012 2:42 PM
The curtains were too chinzy. I guess you get what you pay for.
  • 4.0 Would shop here again
  • 4.0 Overall satisfaction
  • 3.0 Product met expectations
  • 4.0 Availability of product you wanted
  • 4.0 Order tracking
  • 4.0 Customer support
  • 4.0 On-time delivery - Product arrived when expected
  • 5.0 
Monday, May 21, 2012 11:59 AM
the blue color had some green in it but the curtains are beautiful
  • 2.0 Would shop here again
  • 1.0 Overall satisfaction
  • 2.5 Product met expectations
  • 0.5 On-time delivery - Product arrived when expected
  • 3.0 Order tracking
  • 0.5 Availability of product you wanted
  • 4.0 
  • 4.5 Shipping charges
  • 4.5 Variety of shipping options
  • 4.5 Prices relative to other online merchants
  • 4.5 Charges stated clearly before order submission
  • 4.5 Clarity of product information
  • 4.5 Selection of products - Types of products available
  • 4.0 Overall look and design of site
  • 4.5 Ease of finding what you are looking for
by Sandi, Monday, May 21, 2012 8:56 AM
I paid extra for the express shipping. I ordered a comforter set and sheets. Got the sheets but still have not received the comforter. I have paid in full for both. Comforter is on backorder is what the site is telling me.
I am a litte concerned about the quality of the product. JC Penney's had these same items and I am second guessing myself about just purchased them from JC Penney's. I don't really think I saved any money at all.
  • 3.5 Would shop here again
  • 3.0 Overall satisfaction
  • 3.5 Availability of product you wanted
  • 3.5 Customer support
  • 4.5 On-time delivery - Product arrived when expected
  • 3.0 Product met expectations
  • 3.0 
by Mel, Monday, May 21, 2012 8:38 AM
seems like a good place to order from.
First time buyer. Product looked nice will see when it arrives.
  • 2.5 Would shop here again
  • 2.5 Overall satisfaction
  • 2.0 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 2.0 Availability of product you wanted
  • 4.0 Order tracking
  • 2.5 Customer support
  • 4.5 
  • 4.5 Clarity of product information
  • 4.5 Selection of products - Types of products available
  • 4.5 Ease of finding what you are looking for
  • 4.5 Overall look and design of site
by KJ, Sunday, May 20, 2012 8:14 PM
Ordered comforter set with drapes, only one drape came thought there would be 2. I called to order one more drape only to be told they are out of stock and would not be getting anymore.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 2.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
by GinLee, Sunday, May 20, 2012 7:08 PM
love Brylane Home.. they always have something I like..
the shipping kills me all the time... but your products are great.
  • 4.0 Would shop here again
  • 4.0 Overall satisfaction
  • 4.0 Availability of product you wanted
  • 4.0 Order tracking
  • 4.0 On-time delivery - Product arrived when expected
  • 4.0 Product met expectations
  • 4.0 
by Allie, Sunday, May 20, 2012 2:35 PM
My first order and a very good experience. I would definatly purchase from them again and would recommend to a friend.
Hope This is as nice as it looks.
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