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OfficeMax

OfficeMax Store Details
708,962 customers have rated this store since November 1999

 
4.4
See all ratings
All Ratings
  • 4.3 Clarity of product information
  • 4.4 Would shop here again
  • 4.3 Ease of finding what you are looking for
  • 4.6 Availability of product you wanted
  • 4.5 On-time delivery - Product arrived when expected
  • 4.3 Selection of products - Types of products available
  • 4.5 Product met expectations
  • 4.3 Order tracking
  • 4.2 Overall look and design of site
  • 4.6 Charges stated clearly before order submission
  • 4.2 Prices relative to other online merchants
  • 4.2 Variety of shipping options
  • 4.2 Customer support
  • 4.4 Overall satisfaction
  • 4.5 Shipping charges
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: OfficeMax.com offers over 30,000 items online. The site carries a large selection of office supplies and business machines including office furniture, briefcases, presentation materials, printers, peripherals, fax machines, copiers, phone systems and more. OfficeMax.com also provides a variety of services such as express orders for frequently purchased products, usage reporting, online order tracking, order-by-number features and an informational resource center.
Contact Information
Physical Address: 263 Shuman Blvd
Naperville IL 60563
UNITED STATES
Customer Service: Tel: 1-800-283-7674
Email: online@officemax.com
Web site: http://www.officemax.com
Features & Services

Ordering Methods
Order phone number: 1-800-283-7674
Toll-free order phone number: 1-800-283-7674
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
636 Reviews TotalReviews 1 - 10 of about 636
  • 4.0 Would shop here again
  • 4.0 Overall satisfaction
  • 4.0 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 3.0 Order tracking
  • 1.5 Availability of product you wanted
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 
  • 5.0 Overall look and design of site
by Joan, Sunday, May 20, 2012 11:40 AM
I would like another iterm Item #: 23312746, was "Temporarily Out of Stock". I tried back to online every day, hope some day that will be available. But it is still not. Why don't you say "Sold Out" or "Out of Stock"? How long is Office Max meant "Temporary"?I bought this one, Item #: 23312602. This is good but not the one that I like the best. This delivery wasn't expected, but I received a email from OfficeMax about how late that I could receive. It was good.
What I realy like is Item: 23312746It shows: Temporarily Out of Stock. I tried many times check it online see if it is come back, but untill today has not yet. And I have to purchase another one item: 23312602 This Product images is not good. I purchase this product I have no idea what inside is. I went to Office Max Store tried to see it, but they don't have it, said that is only online.If the picture shows inside little bit will be better.
  • 3.0 Would shop here again
  • 2.0 Overall satisfaction
  • 0.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 2.5 Customer support
  • 5.0 Availability of product you wanted
  • 4.5 Order tracking
  • 3.0 
  • 4.0 Clarity of product information
  • 3.0 Selection of products - Types of products available
  • 4.0 Ease of finding what you are looking for
  • 4.0 Overall look and design of site
Sunday, May 20, 2012 11:00 AM
two of the drawer ends were the same and should have been mirror images, the mfg. is sending out the correct part , but it has caused half of the items to remain un-assembled.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
Sunday, May 20, 2012 10:39 AM
I was very satisfied with fast shipping and the availability.
  • 4.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.0 
  • 4.5 Clarity of product information
  • 4.5 Overall look and design of site
  • 4.5 Ease of finding what you are looking for
  • 4.5 Selection of products - Types of products available
by Working at rest., Saturday, May 19, 2012 4:17 PM
Great chair! Great price! On time!
  • 3.0 Would shop here again
  • 3.0 Overall satisfaction
  • 1.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.0 Customer support
  • 3.0 Availability of product you wanted
  • 4.5 Order tracking
  • 3.0 Clarity of product information
  • 3.5 Overall look and design of site
  • 4.0 Ease of finding what you are looking for
  • 4.0 
  • 4.0 Selection of products - Types of products available
by Larry, Saturday, May 19, 2012 11:50 AM
In general the ordering experience was good, efficient and served my needs, I am disappointed in the quality of the product delivered based on the description and pictures on the web site though.
  • 4.5 Would shop here again
  • 5.0 Availability of product you wanted
  • 4.5 Order tracking
  • 3.0 On-time delivery - Product arrived when expected
  • 5.0 Product met expectations
  • 4.5 Overall satisfaction
  • 4.5 
Saturday, May 19, 2012 9:21 AM
Slow to ship. I switched to OfficeMax due to dissatisfaction with Staples who delivered 1 business day after purchase. Delivery from OfficeMax took 3 days.
  • 4.5 Would shop here again
  • 3.5 Overall satisfaction
  • 4.0 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Order tracking
  • 4.5 Availability of product you wanted
  • 5.0 
  • 2.5 Shipping charges
  • 5.0 Variety of shipping options
  • 4.5 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
Friday, May 18, 2012 11:38 PM
One box of the sheet protectors had been opened (the inside plastic wrap was missing), but otherwise my purchase was complete, delivered in a timely manner and met my expectations.
Shipping rates are a little steep.
  • 4.0 Would shop here again
  • 4.0 Overall satisfaction
  • 4.0 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 4.5 Customer support
  • 5.0 Order tracking
  • 4.5 Availability of product you wanted
  • 4.5 Clarity of product information
  • 4.0 Selection of products - Types of products available
  • 4.0 Ease of finding what you are looking for
  • 4.0 
  • 4.0 Overall look and design of site
by Aufklarung, Friday, May 18, 2012 12:08 PM
Your order tracking system needs to be adopted by Newegg. my new guts for my computer never made it to me.
I am a happy customer!
  • 3.0 Would shop here again
  • 2.5 Overall satisfaction
  • 1.5 Product met expectations
  • 1.5 On-time delivery - Product arrived when expected
  • 0.5 Order tracking
  • 2.5 Availability of product you wanted
  • 4.0 
  • 3.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 3.0 Prices relative to other online merchants
by dodie, Friday, May 18, 2012 10:35 AM
was not ablevto track. recieced too late in the evening
  • 4.0 Would shop here again
  • 4.0 Overall satisfaction
  • 4.0 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 3.5 Customer support
  • 4.0 Order tracking
  • 4.0 Availability of product you wanted
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 
  • 5.0 Prices relative to other online merchants
by not happy, Friday, May 18, 2012 9:32 AM
Not happy with the Max Perk rewards: we re-cycle takes forver to get reward points: Also all cupon's are for purchase $100 to $150. I think you havecut back on your rewards and cupons.
easy; great check out; fast
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